Refund policy

Single gifts

If the recipient never opens your published gift link, contact us and we will refund the single-gift purchase. Once the recipient has opened the link, the purchase is generally final except where applicable law requires otherwise.

Gift-credit packs

Unused gift-credit packs may be eligible for a refund if you contact us within 14 days of purchase and no credit from the pack has been redeemed. Once any credit has been used to publish a gift, the pack is generally non-refundable except where required by law.

Technical problems or duplicate charges

If you were charged more than once, did not receive the purchased link or pass, or the service failed to deliver the paid product, contact us within 7 days. We will investigate and, when we confirm the issue, repair the delivery, restore the credit or issue an appropriate refund.

How to request help

Email hello@popthegift.com with “Pop the Gift refund request,” the payment email, purchase date and Stripe receipt or checkout reference. Do not send full card numbers or sensitive payment credentials.

This policy does not reduce any refund, cancellation or consumer rights that apply under the law where you live.